Is somebody who is willing to get their hands dirty alongside their charges. I have worked under some of those bosses whom I would hardly ever see outside of when they would crawl out of their cushy offices and tear into someone who they deemed to be dropping the ball. These people are some of the worst personalities with the worst attitudes man. These places are also typically the businesses who claim to have an open-door policy, but that door is always shut so nobody feels comfortable to ask questions or get clarification.
You have to also see your group as individuals with different strengths and weaknesses. After all, people are not robots who can fit seamlessly into any role you throw at them. This takes getting to know the people beyond their name of course so it would help to have some honesty and openness yourself, so people feel more comfortable opening up to you. When I was a shift lead at Crumbl, I would not put the overly anxious and quiet people on the register. Similarly, I would not put the chatty cathy types amongst the younger kids since nothing would get done in a timely manner. When you allow some flexibility with people, you truly see where they shine individually which makes the whole group feel more cohesive and efficient.
Above all, I think empathy is one of the most vital characteristics to have when you are a leader. You should never forget how it feels to be on the bottom of the totem pole, so to say. Humility shows everyone that you do not think highly of yourself, so people are more willing to follow you. There may be times in which you have to push your group harder than normal to reach a goal or quota, and during these rush times, support is what matters the most. When all of yall are in the trenches together and fighting alongside each other as equals, nothing strengthens that relationship more.
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